Refund Policy

At Shopora, customer satisfaction is important to us. This Refund Policy explains when a return, replacement or refund may be available.

Return Eligibility

Products may qualify for return or replacement if:

• The wrong product was delivered.
• The product arrived damaged.
• The product has a manufacturing defect.
• The delivered item is significantly different from the ordered product.

Products Not Eligible for Return

Some products may not be eligible for return due to hygiene, personal use, customised orders or other product-specific conditions.

Return Request

Customers should contact us as soon as possible after receiving the order. Please keep:

• Original Packaging
• Invoice
• Product Images
• Delivery Label

Refund Process

After the returned product has been inspected and approved, eligible refunds will be processed using the original payment method or another approved method where applicable.

Replacement

Where available, replacement may be offered instead of refund.

Damaged Products

If a product arrives damaged, please contact us immediately and provide clear photographs.

Incorrect Product

If you receive the wrong product, please notify us before using the item.

Cancellation

Orders may be cancelled before dispatch. Once shipped, cancellation may not be possible.

Contact Us

For refund or return assistance, please visit our Contact Us page.