Shipping Policy
This Shipping Policy explains how orders placed through Shopora are confirmed, processed and delivered. Customers should review this policy before placing an order.
Order Confirmation
Orders may be confirmed through phone, WhatsApp, email or another available communication method before processing.
Customers must provide a correct mobile number and remain reachable during the confirmation and delivery process. An order may be delayed or cancelled if confirmation cannot be completed.
Order Processing
Processing time depends on product availability, order verification and operational conditions.
Orders are normally prepared for dispatch after confirmation. Processing may take longer during weekends, public holidays, high-order periods or unexpected operational delays.
Estimated Delivery Time
The estimated delivery time will depend on the customer's location, product availability and courier service.
Delivery estimates are provided for guidance and should not be treated as guaranteed delivery dates.
Delays may occur because of:
- Courier service limitations
- Remote or difficult-to-reach locations
- Weather conditions
- Public holidays
- Transportation disruptions
- Incorrect or incomplete delivery information
- Unexpected stock or operational issues
Shipping Charges
Shipping charges, if applicable, may depend on the product, order value, delivery location and courier service.
Any applicable delivery charge will be displayed during checkout or communicated during order confirmation.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
The address should include:
- Customer's full name
- House, flat or building number
- Street or area name
- Nearby landmark, where useful
- City and state
- Correct PIN code
- Reachable mobile number
Shopora is not responsible for delivery delays or failed delivery caused by incorrect, incomplete or outdated information provided by the customer.
Cash on Delivery
Cash on Delivery may be available for eligible products and delivery locations.
Customers should keep the payable amount ready and remain available to receive the package. The courier may contact the customer before delivery.
Delivery Attempts
Courier partners may make one or more delivery attempts, depending on their operating process.
If the customer is unavailable, unreachable or refuses the delivery without a valid reason, the parcel may be returned.
Package Inspection
Customers should inspect the external condition of the package before accepting it, where permitted.
If the parcel appears seriously damaged, opened or tampered with, customers should contact us as soon as possible and keep photographs or video evidence.
Incorrect or Damaged Product
If an incorrect or damaged product is received, customers should contact us promptly and keep the product, invoice, packaging and delivery label available.
Any replacement, return or refund request will be reviewed according to our Refund Policy.
Delivery Tracking
Tracking information may be shared when available from the courier partner.
Tracking updates are provided by the courier service and may not always appear immediately after dispatch.
Delivery Restrictions
Some products or locations may not be eligible for delivery. Availability may depend on courier serviceability, product type, order value or operational limitations.
Change of Delivery Address
Address changes may only be possible before dispatch. Once an order has been handed to the courier, changes may not be possible.
Customer Responsibility
Customers should provide accurate information, remain reachable and review the order details before confirmation.
Customers should never share their UPI PIN, ATM PIN, card PIN, internet banking password or payment OTP with a delivery person or support representative.
Contact Us
For shipping or delivery-related questions, please visit our Contact Us page.
Email: p141104p@gmail.com
Phone: +91 9327541955
This Shipping Policy may be updated when our delivery operations or courier arrangements change.